DJME

DONGJIE MINGEN

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Motherboard shield Metal screen cover Electromagnetic shielding cover EMI shielding cover EMV shield EMC hardware shielding cover Insulation shield Stainless steel shield

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Service support

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Service Support

Adhering to the business philosophy of "integrity-based, seeking victory through quality"

SHIPMENT

Logistics transportation guarantee

01 Spot supply

which are widely used in various industries such as computer and digital, electronic products, mobile phones, communication, medical, aerospace, robotics, electronic toys, and more.

02 private warehouse

Widely used in computer digital/electronic products/medical industry/mobile phone industry/robotics industry, etc

03 Fast Shipping

After signing the contract, the goods will be shipped within the order schedule. If any problems are found, please call our customer service immediately.

GUARANTEED SERVICE

Service&Commitment

Our customer service hotline is dedicated to answering your inquiries

During the warranty period, free after-sales service can be provided due to product quality issues

Provide a clear response within half an hour, and if on-site service is required, depart from Shenzhen or handle from provincial offices. Cross border, let's talk about it separately

Presale

1. Provide professional consultation on shielding covers

2. Analyze user needs and work environment

3. Design product solutions that are suitable for users

Onsale

1. Provide standardized and systematic professional technical training

2. Popularize the knowledge of shielding cover maintenance

AfterSales

1. Establish maintenance records for user bearings and their matching use, and keep track of the user's usage status at all times

2. Provide professional consulting services for product updates and feature improvements

3. Establish a spare inventory of bearing components to meet the needs of customers for after-sales replacement of parts

WORKFLOW

Customer Service Workflow

From product development to pre-sales, sales, and after-sales service, every link truly puts customer needs at the center, adhering to the path of customer first, quality service, and continuous improvement.

flow path	work	standard
Acceptance	1、Customer pre-sales, in sales, and after-sales service 2、Hot phone calls, WeChat and other communication channels	þHospitality þtimely response
identify	1、Identify problems and handle them promptly 2、Product service and professional technical support	þComprehensive professional consultation þAdapt high-quality products as needed
transfer	1、Transfer processing 2、track record	þFull process specialist tracking þStrict process control þFeedback on customer satisfaction
filings	1、Satisfaction survey 2、Collect quality and service feedback	þCommissioner filing þContinual improvement