Service Support
Adhering to the business philosophy of "integrity-based, seeking victory through quality"
SHIPMENT
Logistics transportation guarantee
GUARANTEED SERVICE
Service&Commitment
Our customer service hotline is dedicated to answering your inquiries
During the warranty period, free after-sales service can be provided due to product quality issues
Provide a clear response within half an hour, and if on-site service is required, depart from Shenzhen or handle from provincial offices. Cross border, let's talk about it separately

Presale

1.  Provide professional consultation on shielding covers

2.  Analyze user needs and work environment

3.  Design product solutions that are suitable for users

Onsale

1. Provide standardized and systematic professional technical training

2. Popularize the knowledge of shielding cover maintenance

AfterSales

1. Establish maintenance records for user bearings and their matching use, and keep track of the user's usage status at all times

2. Provide professional consulting services for product updates and feature improvements

3. Establish a spare inventory of bearing components to meet the needs of customers for after-sales replacement of parts

WORKFLOW
Customer Service Workflow
From product development to pre-sales, sales, and after-sales service, every link truly puts customer needs at the center, adhering to the path of customer first, quality service, and continuous improvement.
flow path work standard
Acceptance

1、Customer pre-sales, in sales, and after-sales service

2、Hot phone calls, WeChat and other communication channels

þHospitality

þtimely response

identify

1、Identify problems and handle them promptly

2、Product service and professional technical support

þComprehensive professional consultation

þAdapt high-quality products as needed

transfer

1、Transfer processing

2、track record

þFull process specialist tracking

þStrict process control

þFeedback on customer satisfaction

filings 1、Satisfaction survey

2、Collect quality and service feedback

þCommissioner filing

þContinual improvement

ADDRESS : 310, Building 8, Wanle Road, Shatou Community, West Industrial Zone, Shajing Street, Bao'an District, Shenzhen City, Guangdong Province
TEL :
Email : djme@djme-tech.com
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199 2872 7512


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