flow path | work | standard |
Acceptance |
1、Customer pre-sales, in sales, and after-sales service 2、Hot phone calls, WeChat and other communication channels |
þHospitality þtimely response |
identify |
1、Identify problems and handle them promptly 2、Product service and professional technical support |
þComprehensive professional consultation þAdapt high-quality products as needed |
transfer |
1、Transfer processing 2、track record |
þFull process specialist tracking þStrict process control þFeedback on customer satisfaction |
filings | 1、Satisfaction survey 2、Collect quality and service feedback |
þCommissioner filing þContinual improvement |